Privacy Policy

Mascolino Property Solutions LLC ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your information.

Who we are

Mascolino Property Solutions LLC is a licensed New Jersey home improvement contractor (NJ HIC #13VH13960500) serving Monmouth County and surrounding areas. We are based in Middletown, NJ.

Information we collect

We collect personal information that you voluntarily provide to us when you request our services, including:

• Contact information: Name, phone number, email address, mailing address, project address
• Project details: Descriptions of the work you would like done, photos you send us, timeline preferences, budget information
• Communications: Records of phone calls, text messages, emails, and in-person conversations related to your project
• Documents: Signed contracts, change orders, invoices, receipts, and any other paperwork generated during the course of your project
• Payment information: Method of payment (cash, check, Zelle, Venmo, card), payment dates, and amounts paid. We do not store full credit card or bank account numbers.

How we collect information

We collect information through the following channels:

• The contact form on our website, mascolinopropertysolutions.com
• SMS messages you send to (732) 479-8948
• Phone calls, emails, and in-person conversations
• Social media direct messages on Facebook, Instagram, Nextdoor, and similar platforms
• Documents you provide to us during the course of a project (plans, surveys, permits, etc.)

How we use your information

We use your information to:

• Respond to your inquiries and provide estimates
• Schedule and conduct walkthroughs, site visits, and project work
• Send you contracts, change orders, invoices, receipts, and project updates
• Coordinate with subcontractors, suppliers, and material delivery services as needed to complete your project
• Process payments and maintain accurate financial records
• Comply with our legal, tax, and regulatory obligations as a New Jersey home improvement contractor
• Follow up on completed projects, warranty questions, and potential future work

Who we share your information with

We do not sell, rent, lease, or trade your personal information to third parties for marketing purposes. We share your information only with:

• Subcontractors and suppliers who need information to perform work on your project (for example, a plumber who needs your project address)
• Service providers we use to operate our business, including our SMS provider (Twilio) for sending text messages, our email provider (Google) for sending emails, and our website host (Netlify) for hosting our website. These providers are bound by their own privacy policies and contractual obligations to protect your information.
• Government agencies and regulators when required by law, including the New Jersey Division of Consumer Affairs, the IRS, and the New Jersey Division of Taxation
• Insurance carriers and bond providers in the event of a claim or audit
• Legal and professional advisors such as our attorney, accountant, or registered agent, when needed

SMS communications

If you have opted in to receive SMS messages from us, the way we handle your phone number is described in detail in our SMS Terms & Consent. In summary: we send messages only to coordinate your project, we never share your number with third parties for marketing, and you can opt out at any time by replying STOP.

How long we keep your information

We keep your information for as long as necessary to provide our services, comply with our legal and tax obligations, and resolve any disputes or claims. Tax and financial records are retained for a minimum of seven years as required by federal and state law. Project documentation (contracts, invoices, photos) is retained for the duration of any applicable warranty period plus seven years.

How we protect your information

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Our records are stored on secure self-hosted systems with restricted access. We use industry-standard encryption when transmitting data over the internet. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct any inaccurate or incomplete information
• Deletion: You can request that we delete your personal information, subject to our legal obligations to retain certain records (such as tax records)
• Opt-out of SMS: You can opt out of SMS communications at any time by replying STOP to (732) 479-8948
• Opt-out of email: You can opt out of email communications by replying with a request to unsubscribe

To exercise any of these rights, contact us using the information at the bottom of this page.

Children's privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will delete it promptly.

Cookies and website tracking

Our website does not use cookies for advertising, tracking, or analytics purposes. We do not use Google Analytics, Facebook Pixel, or similar tracking tools. Our website loads fonts from Google Fonts, which may set a session cookie when you visit; this cookie is used only for font delivery and not for tracking. The contact form on our website is processed by Netlify Forms; submissions are sent to us and not used by Netlify for any other purpose.

Third-party links

Our website may link to third-party websites (such as our Facebook and Instagram pages). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy here with a new "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.